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How We Keep Your Information Safe

When you open an account on 91 erek, your personal data—from your email and payment details to your deposit and withdrawal history—stays encrypted and private.

Data encrypted end-to-endPayment info never sharedRequest changes anytimeYour account, your rules
91 erek How We Keep Your Information Safe
REACH OUR TEAM

Contact Us About Your Privacy

Team online

Live Chat

Open a ticket in your account settings. Our support team replies during lobby hours, 08:00–22:00 Indonesia time, seven days a week.

Email Request

Send a data access or deletion request to [email protected]. We respond within five working days with your file or confirmation of action taken.

Account Settings

Update your contact info, communication preferences and linked payment accounts from the Security tab on mobile or desktop. Changes take effect instantly.

HOW WE OPERATE

Data Handling, Cookies and Security

Account Verification

When you register, we verify your identity using your government ID and a phone number.

Login & Device Memory

Your password is hashed and never stored in plain text.

Payment Retention

We keep your DANA, OVO, GoPay and QRIS payment records for 24 months after your last transaction.

Third-Party Access

Your data is never sold. We share account and transaction data only with payment processors and anti-fraud services needed to…

Gameplay & Analytics

We log which games you play, how long you play them, and your bet sizes to detect unusual activity and…

Data Rights & Deletion

You can request a copy of all your data, correct your profile, withdraw consent to marketing emails, or ask for…

Privacy Policy Frequently Asked

When you request account closure, we flag your profile as inactive. Your personal data stays encrypted for 12 months in case you dispute a charge or request withdrawal records. After 12 months, your data is permanently deleted unless local law requires us to keep certain records longer.

Yes. Go to Settings → Privacy, then tap 'Request My Data'. We'll email a complete file—your profile, all deposits and withdrawals, gameplay history, and support tickets—within five working days. The file is encrypted and sent to your verified email address.

We use cookies to remember your login, language preference, and game history. Functional cookies keep you logged in; analytics cookies help us see which games play well in Bandung, Medan and across Indonesia. You can disable non-essential cookies in your browser, but some site features may not work.

No. Your DANA, OVO, GoPay and QRIS details are processed only through our payment partner's encrypted gateway. We never store your full card or wallet password. Payment partners sign strict data agreements and cannot use your info for marketing.

Eligibility depends on local law. You must provide a valid government ID and confirm your date of birth during signup. We use these to verify you meet the age requirement where you play and to detect duplicate accounts.

Support tickets and live chat history stay on your account for 24 months. After 24 months, older tickets are archived but remain searchable if you need to reference them. You can also request transcripts of specific conversations from support.

Contact live chat or email [email protected] immediately. We will log you out of all devices, reset your password, and review your recent deposits and withdrawals. If unauthorized activity is found, we will reverse those transactions.