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How We Handle Your Account and Data

When you open an account on 91 erek, your security and the transparency of how we use your information is central to how we operate.

Account encryptionData retention clarityWithdrawal verification
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91 erek How We Handle Your Account and Data
REACH OUR TEAM

How to Contact Us About Legal or Account Issues

Team online

Live chat

Our support team is available in-lobby via live chat every day from 08:00 to 23:00 Indonesia time. Use this channel to ask about account access, data requests or to report concerns about your privacy or account security.

Email support

Send account security questions or formal data requests to our legal support email. We aim to respond to written requests within 48 hours during business days. Include your account ID and the specific information you need.

Account settings

Update your contact information, review your transaction history and manage your withdrawal preferences directly in your account dashboard under Settings. Changes take effect immediately and are logged for your records.

HOW WE PROTECT YOU

Data Security, Cookies and Account Control

Encryption in transit

All communication between your device and our servers uses HTTPS encryption.

Identity verification

Before your first withdrawal, we verify your identity against your submitted documents and cross-check your bank account or e-wallet owner…

Cookie and tracking use

We use cookies to keep you logged in, remember your language preference and track anonymous gameplay patterns to detect fraud.

Data retention policy

Account details and transaction logs are retained for 7 years to comply with Indonesia's financial reporting standards.

Access and deletion requests

Contact our legal team to request a full export of your personal data or to request account closure and data…

Dispute and appeals

If you believe your account was restricted unfairly or your data was mishandled, write to our support team with details.

Legal and Account Questions

Your account access depends on local law in your new location. We check the region you're accessing from at each login. If your new region is restricted, we'll notify you and allow you a withdrawal window to recover your funds before access closes. Contact support to discuss your situation.

Yes. Email our legal support team with your request and account ID. We'll provide a machine-readable export of all personal data, transaction history and account activity within 30 days. There is no charge for this request, and you can make it once per year.

Our team verifies withdrawals against your account history and identity documents within 24 hours. Once verified, your withdrawal is sent to your chosen payment method — DANA, OVO, GoPay or QRIS — and usually clears within 1–3 minutes. Bank transfers may take longer depending on your bank.

Contact live chat or email support immediately with details of the suspicious activity. We freeze your account, review transaction logs and work with you to reverse fraudulent withdrawals where applicable. Change your password as soon as you regain access to your email.

No. We do not store your payment credentials. When you deposit, your payment details go directly to the payment processor's encrypted gateway. We only store a record that a transaction occurred and its amount for your account statements and compliance.

Yes, where required by law. If we identify activity that breaches our terms or local regulations, we may suspend or close your account and hold funds during investigation. You have the right to written explanation and a dispute process within 14 days.

Write to our legal support email requesting account closure and data deletion. We process the request within 30 days, permanently close your account and securely delete your personal data. Once closed, the account cannot be reactivated, so withdraw any remaining balance first.

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